Customer service in education and professional development isn’t just about answering inquiries or processing enrollments, it is about student care, lifelong career support, and building an ecosystem where every learner thrives.
This Customer Service Week, we are turning the spotlight on what “Going the Extra Mile” truly looks like at the College of Human Resource Management (CHRM) and the Premier Hub for Consultancy, Research & Human Capital Development (PHRC). Here is a look at how we have expanded access, created real impact, and continuously raised the bar for our students, alumni, and corporate partners this year.
- Championing Inclusivity, Mobility & Flexible Learning
True customer service means leaving no learner behind. We have intentionally invested in tools and pathways that make quality education accessible to everyone:
- Assistive Technology for Visual Impairment: We introduced specialized devices for visually impaired learners, ensuring an inclusive classroom environment where all students have equal access to study materials.
- Global Degrees at Your Doorstep: Through our Centre for Open and Distance Education (CODE), CHRM serves as the official overseas study centre for Indra Gandhi National Open University (IGNOU), delivering flexible, highly affordable master’s and bachelor’s degree programs for working professionals.
- 1st Annual Scholarship Fund Walk 2026: To ensure financial constraints never block bright minds from achieving their potential, we launched our inaugural walk to raise funds for needy, deserving students.
- Mentorship, Free Knowledge & Career Pathways
Going the extra mile means supporting our community far beyond the final examination room:
- 10 Free Industry Webinars: This year alone, we hosted nearly 10 free, high-impact virtual sessions addressing emerging HR trends, workplace dynamics, and regulatory shifts to keep our network ahead of the curve.
- Structured Mentorship Program: We provide dedicated mentorship training designed to build well-rounded professionals. It is 100% free for current CHRM students, and accessible to non-students for a nominal administrative fee of Ksh 2,000 (look out for our next cohort coming in early December 2026!).
- Active CV Referral Pool: Job seekers can drop off their CVs directly with our career desk, allowing us to actively recommend our talented alumni and students to top corporate partners seeking qualified candidates.
- Holistic Student Life: From sports tournaments to vibrant alumni success showcases, we nurture well-rounded leaders who balance academic rigor with team building and networking.
- Purposeful Partnerships That Solve Real Student & Workplace Needs
We don’t just teach theory; we forge strategic alliances with industry leaders to deliver tangible, real-world value:
- HumAIn Educational Consulting (Mumbai): Pioneering the AI Readiness for HR Professionals certification suite, grounded in the principle that “AI gives us data, but humans give us the difference.”
- Diamond Trust Bank (DTB): Easing financial hurdles in higher education by providing CHRM students who bank with DTB direct access to student credit and tuition financing at fair, manageable rates.
- Mutie Advocates: Partnering to help institutions and HR practitioners tackle complex data protection, compliance, and employment law hurdles.
- Catalead Associates: Expanding our leadership development framework to equip emerging managers with practical, values-based governance skills.
- Expanding Our Footprint: PHRC & Executive Leadership
To better serve our expanding corporate client base, we have upgraded our physical presence and elevated our professional training offerings:
- New PHRC Office Location: The Premier Hub for Consultancy, Research & Human Capital Development (PHRC) is officially operating from our new, ultra-accessible offices at NHC House, 1st Floor, along Aga Khan Walk in Nairobi CBD.
- Expanded Short Courses & Corporate Solutions: We continuously introduce market-aligned short courses and customized staff training designed to tackle modern workforce challenges.
- 10th Annual Talent & Leadership Summit: We are gearing up for our flagship gathering from November 16th–20th, 2026, at PrideInn Paradise Resort & Spa, Mombasa. Reimagined for 2026, the summit expands beyond HR to welcome CEOs, Managing Directors, Managers, SME Owners, HR Consultants, L&D Leaders, and Business Founders building future-ready organisations.
Celebrating You This Customer Service Week
Everything we build, from our new programs and campus physical moves to our international academic partnerships, is driven by a single commitment: helping you grow, lead, and transform your career.
To our students, alumni, faculty, and corporate partners: thank you for trusting CHRM and PHRC as your transformation partners.
- Visit Us: NHC House, 1st Floor, Aga Khan Walk, Nairobi
- Explore Programs & Summit Registration: chrm.or.ke | Email: info@chrm.or.ke / trainings@chrm.or.ke










